Establishing Competency Development Evaluation Systems and Talent Cultivation Strategies for the Service Industry Using the Hybrid MCDM Approach

Previously, coffee baristas only needed to learn basic brewing skills. Today, in addition skills, also need be able identify the quality of beans, select appropriate way roasting specific and explain growing regions production processes for different coffees customers. As practitioners’ competency gradually becomes specialized complicated, understanding professional needs is critical effectively cultivating a new generation practitioners. Further, without this understanding, it will difficult maintain competitiveness industry practitioners third-wave revolution. This study seeks understand consumers’ service determine driving forces (beverage) industry. In needs, we can analyze status gaps professionals’ competency. Therefore, attempts (coffee operators workers) consumers introduces four major aspects (professional knowledge, personal characteristics, self-efficacy) construct network relation map (NRM). research found that PK knowledge) was dominant aspect, SE (self-efficacy) aspect being dominated. Moreover, affects PS skills), PC (personal characteristics), (self-efficacy), SE. Additionally, aspect. aid various businesses establishing development strategy maps redefining achieve goals through staff selection training using their talents.